Privacy Policy

Who we are

This website is operated by Catalyst Service Solutions Ltd, trading as The Catalyst Group. We are registered in Scotland, company number SC730055. Our contact email is abd@thecatalystgroup.uk.

When we refer to "we", "us", or "our" in this policy, we mean Catalyst Service Solutions Ltd.

What information we collect

When you complete our contact form, we collect:

• Your name
• Your company name
• Your email address
• Your phone number
• Any information you provide in the free-text enquiry field

We do not collect any payment information through this website.

How we use your information

We use the information you provide solely to respond to your enquiry and to communicate with you about our services. We will not use your data for unsolicited marketing without your explicit consent.

Legal basis for processing

We process your personal data on the basis of legitimate interest - specifically, to respond to enquiries submitted voluntarily through our contact form - and, where applicable, with your consent.

How we store your data

Your data is stored securely. We retain enquiry data for no longer than 24 months, after which it is permanently deleted. We do not sell, rent, or share your personal data with third parties except where required by law.

Cookies

This website may use basic cookies to ensure the site functions correctly. We do not use tracking or advertising cookies. If analytics tools are in use, they are configured to anonymise your data.

Your rights under UK GDPR

You have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data
• Object to or restrict how we process your data
• Withdraw consent at any time (where processing is based on consent)

To exercise any of these rights, contact us at abd@thecatalystgroup.uk. We will respond within 30 days.

Complaints

If you have concerns about how we handle your data, you have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.

Changes to this policy

We may update this policy from time to time. The most current version will always be available at this URL.